Frequently Asked Questions

How long have you been in business?

Morgan began professionally pet sitting part-time in late 2019 and moved her pet sitting full-time as Walks and Wags with Morgan in 2023.

How long will it take to be contacted?

Congrats and thank you for filling out our Contact Form! Morgan will reach out to you as soon as possible to discuss your needs and schedule a no-charge meet & greet. Our goal is to get to everyone within two business hours, though times vary, and we do appreciate a 24-48 hour turnaround time for a new client request.

I'm not sure what my pet needs?

Every pet and family is unique, which is why all of our services can be customized to fit your needs! Don't see what you're looking for? Just let us know your needs and we will do our absolute best to accommodate.

What is our most popular service?

Great question! We offer dog walking, drop-in visits, overnight stays, doggie field trips, and pet chauffeur services, but most of our clients request 30 minute Drop-In Visits. A half-hour visit gives us enough time to love and feed or walk your pets without being rushed. We also offer 45 minute and 60 minute Drop-In Visits for pets who need a little extra love and attention.

Where do you go for Field Trips?

Does your pup love an active hike along one of WNC's hiking trails? Or maybe they prefer a walk along a quiet dirt road followed by a good car ride and a puppuccino? It's up to you where we go on our Field Trips!

How far in advance should I schedule?

We recommend requesting services for pet sitting for while you are out of town roughly a month ahead, and requests for dog walking a week ahead. Services booked within 48 hours are subject to our $10 Urgency Fee. Ex: a single Dog Walk booked for the following day would be charged an additional $10, or 2 Overnight Stays for the current evening and following evening would be charged an additional $20 ($10/night within the 48-hour window).

What areas do you service?

Walks and Wags with Morgan services Western North Carolina, including, Jackson, Macon, and Haywood counties. While Walks & Wags with Morgan serves these three counties, our service radius is a 40-minute commute from Southwestern Community College in Sylva, NC and we reserve the right to charge a $15 Travel Fee to clients outside of that service area. We are based in Cullowhee, NC and a large chunk of our clients live in Cullowhee, Sylva and Dillsboro.

How do I schedule and pay for pet care services?

Pet parents who have not yet had a Meet & Greet may fill out Walks & Wags with Morgan's Booking Request Form to request their complimentary Meet & Greet. Morgan will reach out to your preferred contact method as quickly as possible (typically within 24-48 hours).
On May 1, 2025, Walks & Wags with Morgan will begin scheduling and sending service report cards through the use of an app and utilizing Stripe to invoice and accept payments. On July 1, 2025, we will require all clients to book through the app. If you are an existing client who, as of 7/1/2025, has not received your invitation to the app, you may send an email to info@walksandwagswithmorgan.com or text us at (828) 331-1881. We will let you know if your requested dates are available and send you an invitation link to sign up for our software.
Payment methods currently accepted include cash, check (made payable to Morgan Childers), bank draft & debit/credit card payments through Stripe, Venmo (@walksandwagswithmorgan), PayPal (@walkswagsmorgan), and in-person payments with contactless cards.

What is your payment policy?

For recurring services, Walks & Wags will provide a weekly invoice. For intermittent services, Walks & Wags requires payment in full by the first date of service unless other payment arrangements have previously been made between the client and Walks & Wags. If full payment has not been made within 2 days following the completion of services, a late fee of $5 per day will be added to the invoice, and future services will be suspended until full payment has been made.

Will you need a key to my house?

For clients who have a keypad for entry, Walks & Wags with Morgan will need the keypad code 3 days before the first day of the service. For clients who have a physical key for entry, Walks & Wags with Morgan requires a copy of the key be made for WWM to hold onto unless the pet parent furnishes a lockbox at their own expense and informs WWM of the lockbox code and location of the lockbox 3 days before the first day of the service.

Are times guaranteed?

We operate on a two-hour window to account for traffic, weather, last minute requests and other things that come up throughout our day. This means that if we schedule your visit for noon, we will arrive sometime between 11am and 1pm. We will guarantee a tighter window for pets with medical needs who require medication.

Do you charge for additional pets?

All of the services posted on our website and in the app include a description informing clients of how many pets are included in the service and the fees for additional pets. Most of our dog walking services include 1 dog, and all of our pet sitting services include 3 pets. Each additional dog (no matter the service type) is +$10, and each additional cat is +$8. Additional pets of other species are subject to negotiated fees depending on the species and quantity.

What is your cancellation policy?

Walks & Wags understand that services may sometimes need to be canceled due to circumstances beyond a client's control. View our Cancellation Policy

Do you charge extra on holidays?

All the services on our website are subject to a $25 Holiday Rate. This rate applies to the holiday itself and one (1) day before and after the holiday. Holidays include New Year's Day, Easter, Independence Day, Memorial Day, Labor Day, Thanksgiving, and Christmas.

I see you have a Travel Fee. When does that apply?

Our $15 Travel Fee applies when you live outside of WWM's service radius. Service radius is a 40-minute commute (based on Google Map directions) from Southwestern Community College in Sylva, NC. The Travel Fee is a one-time fee for Live-In Care, and is charged per visit for all other services.

Do you operate 24/7?

Our normal operating hours are 9am - 8pm Monday - Sunday. All services, excluding overnight services, are subject to our $8 After Hours Fee when booked outside of these operating hours.

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