short-coated brown dog sit beside person wearing white tank top near beach during daytime

Frequently Asked Questions

Learn about our policies, business history, and scheduling to enhance your experience with us.

How long have you been in business?

Morgan began professionally pet sitting part-time in late 2019 and moved her pet sitting full-time as Walks and Wags with Morgan in 2023.

Are you licensed and insured?

We offer a [brief explanation of how your product or service helps your customers]. Our process is [simple/efficient/convenient] and [positive adjective] for you.

How long will it take to be contacted?

Congrats and thank you for filling out our Contact Form! Morgan will reach out to you as soon as possible to discuss your needs and schedule a no-charge meet & greet. Our goal is to get to everyone within two business hours, though times vary, and we do appreciate a 24-hour turnaround time for a new client request.

I'm not sure what my pet needs?

Every pet and family is unique, which is why all of our services can be customized to fit your needs! Don't see what you're looking for? Just let us know your needs and we will do our absolute best to accommodate.

What is our most popular service?

Great question! We offer dog walking, drop-in visits, overnight stays, doggie field trips, and pet chauffeur services, but most of our clients request 30 minute Drop-In Visits. A half-hour visit gives us enough time to love and feed or walk your pets without being rushed. We also offer 45 minute and 60 minute Drop-In Visits for pets who need a little extra love and attention.

Where do you go for Field Trips?

Does your pup love an active hike along one of WNC's hiking trails? Or maybe they prefer a walk along a quiet dirt road followed by a good car ride and a puppuccino? It's up to you where we go on our Field Trips!

How far in advance should I schedule?

We recommend requesting services for pet sitting for while you are out of town roughly a month ahead, and requests for dog walking a week ahead.

What areas do you service?

Walks and Wags with Morgan services Western North Carolina, including, Jackson, Macon, and Haywood counties. While Walks & Wags with Morgan serves these three counties, our service radius is a 40-minute commute from Southwestern Community College in Sylva, NC and we reserve the right to charge a $15 Travel Fee to clients outside of that service area. We are based in Cullowhee, NC and a large chunk of our clients live in Cullowhee, Sylva and Dillsboro.

How do I schedule and pay for pet care services?

Pet parents who have not yet had a Meet & Greet may fill out Walks & Wags with Morgan's Booking Request Form to request their complimentary Meet & Greet. Morgan will reach out to your preferred contact method as quickly as possible (typically within 24-48 hours).
On July 1, 2025, Walks & Wags with Morgan will begin booking, scheduling, and invoicing through the use of an app. If you are an existing client who, as of 7/1/2025, has not received their invitation to the app, you may text us at (828) 331-1881 or send an email to info@walksandwagswithmorgan.com. We will let you know if your requested dates are available and send you an invitation link to sign up for our software.
Payment methods currently accepted include cash, check (made payable to Morgan Childers), in-person payments with contactless cards, and Venmo (@walksandwagswithmorgan). Clients who have access to the software can pay through the software via Venmo, PayPal, or with a debit/credit card, in addition to the cash and check options.

What is your payment policy?

For recurring services, Walks & Wags will provide a weekly invoice. For intermittent services, Walks & Wags requires payment in full by the first date of the service, unless other payment arrangements have previously been made between the client and Walks & Wags. If full payment has not been made within 2 days following the completion of services, a late fee of $5 per day will be added to the invoice and future services will be suspended until full payment has been made.

Will you need a key to my house?

For clients who have a keypad for entry, Walks & Wags with Morgan will need the keypad code 3 days before the first day of the service. For clients who have a physical key for entry, Walks & Wags with Morgan requires a copy of the key be made for WWM to hold onto unless the pet parent furnishes a lockbox at their own expense and informs WWM of the lockbox code and location of the lockbox 3 days before the first day of the service.

Are times guaranteed?

We operate on a two-hour window to account for traffic, weather, last minute requests and other things that come up throughout our day. This means that if we schedule your visit for noon, we will arrive sometime between 11am and 1pm. We will guarantee a tighter window for pets with medical needs who require medication.

What is your cancelation policy?

Walks & Wags understand that services may sometimes need to be canceled due to circumstances beyond a client's control. View our Cancelation Policy